Marketing and Sales

Waiting Time

Measure how long your customers wait to be served and identify opportunities for service improvement. To achieve this, Linceo uses computer vision and people flow analysis, detecting each customer's entry, measuring their time in waiting areas, and recording the moment they are attended to. Through real-time video processing and pattern recognition, the system generates accurate metrics to optimize operational efficiency.

Benefits

• Reduction of waiting times and improved customer experience.
• Identification of bottlenecks in service processes.
• Optimization of staff allocation during peak hours.

Applications

• Banks and financial institutions to improve service times.
• Retail and supermarkets to optimize checkout efficiency.
• Hospitals and healthcare centers to reduce waiting times for consultations.

Success Cases

• Implementation in bank branches to decrease waiting times.
• Optimization of customer flow in supermarkets, reducing queues during peak hours.
• Improved hospital service through analysis of waiting times in emergency areas.